At PontBat, every guarantee rests on a concrete device: ring-fenced escrow, professionals verified in 5 steps, time-stamped evidence, a dispute procedure written in advance. Here is, in full transparency, how your project is protected.
Zero advance, zero empty promise: everything below is contractual.
Your funds sit in a dedicated, ring-fenced escrow account: never mixed with PontBat's operating cash, nor with the contractor's. Every payment must clear four locks:
Until all four locks are cleared, not one dinar leaves the escrow.
On every payment, a retention is kept in escrow. It is only released at final acceptance, once every defect has been resolved.
Before the first shovel hits the ground, the selected contractor posts a bank bond. If they default, the bond covers the completion of the works and the enforcement of arbitration decisions.
No professional is listed on mere declaration. The “PontBat Verified” badge is earned — and can be withdrawn.
Legal existence checked against official registers: valid licence and tax status in good standing.
The company declares its teams: protected workers, proven social seriousness.
Insurance policies in force, checked for every trade that requires them.
Reference projects contacted, and at least one site actually visited by our back office.
Final interview and signature of the PontBat quality charter: deadlines, standards, network discounts for suppliers.
After the 5 steps: the “PontBat Verified” badge and a public profile-CV — specialities rated separately, experience, team, portfolio of works with the “Built via PontBat” badge, tamper-proof evidence from site tracking.
Verified, first projects on the platform. Access to standard tenders.
Confirmed track record: projects delivered on time, good ratings, no unresolved dispute.
The network's elite — like SOTUBAT Construction, rated 4.6/5. Priority on tenders.
Trust does not rest on words: every claim is backed by technical proof.
Taken only through the app, on site: impossible to send old photos, or photos of another site.
Milestone inspectors are never paid by the company they inspect: they are appointed and paid by the platform.
Every action — payment, approval, change order — is written to a chained log: nothing can be altered or erased afterwards.
Only a client who has actually contracted and paid through the platform can rate. Zero fake reviews, zero complacency.
The worst time to invent a procedure is during the conflict. Ours is contractual and known to everyone from signature day.
You — or the professional — open a dispute in two taps, supporting documents attached.
Payment for the contested milestone is immediately frozen in escrow. The rest of the site carries on.
An independent expert goes on site and draws up an adversarial report within 72 hours.
Based on the report, the platform proposes an outcome: rework, discount, or release of the payment.
If mediation fails: arbitration or a court-appointed expert. The contractor's bank bond covers the enforcement of the decision — and the full evidence file (photos, contracts, payments) is already built.
A question or a concern without a formal dispute? Our team answers you.
The safety of your money also relies on strict adherence to banking and data-protection rules.
Identity verified and origin of funds checked before any first transfer: not one dinar enters the escrow without this control.
Transfers from abroad (EUR, USD, CAD…) are handled in compliance with Tunisian foreign-exchange regulations, with a set-up framed with partner banks and specialised lawyers.
Title deed, contracts, identity documents: your files are encrypted and accessible to authorised parties only. You remain the owner of your data.
Start your project under PontBat protection — or join the network of verified professionals.